FAQ

Creating an account is free. Two chat models and the fast chat are free forever, with no credit card. Paid plans add more models, Tools (image, video, agents) and monthly credits.

Credits are how usage is measured. Chat credits pay for text models; Tool credits pay for image, video and agent runs, which cost more to produce. Every model and tool shows its cost before you run it, and the colour of a model tells you which credit type it uses.

Yes. The model you pick is the model that answers. We do not route requests to a cheaper model, cap output quality or throttle you quietly. If a provider is down, you get an error — never a silent substitute.

Free models keep working. Paid models and Tools pause until your next monthly renewal or until you top up. You are never charged automatically beyond your plan.

Monthly plan credits reset at each renewal. Plans that include rollover carry unused plan credits forward for the period shown on the plan. Credits you trade from Chat to Tools follow the same reset as the plan they came from. Bought credit packs are separate and do not reset with the monthly cycle.

Settings → Plan → Cancel. Your plan runs until the end of the period you paid for and does not renew. No e‑mail, no phone call.

Under EU consumer law you have a 14‑day right of withdrawal on a new subscription. Because credits are digital content delivered immediately, that right ends once you start using paid credits — we ask you to confirm this at checkout. If something is clearly our fault (double charge, service outage), write to support@vyndexo.com and we refund.

Stripe. We never see or store your card number. Prices are in EUR and include VAT where applicable.

In the European Union (AWS eu‑west‑1, Ireland) on infrastructure operated by Supabase. Prompts you send to a model are forwarded to that model's provider to generate the answer; see the Privacy Policy for the list.

Not by us. We send prompts to providers under their API terms, which exclude training on API data for the providers we use. We do not sell or share your content for advertising.

Settings → Account → Delete account. Conversations, files, projects and spaces are deleted; invoices are kept for the legally required period. You can also e‑mail support@vyndexo.com.

Yes. Every project and space can be shared with a link or with specific people. Content you generate is yours to use, subject to the provider's acceptable‑use rules and the Terms of use.