Terms of Service

Last updated: June 10, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and Vyndexo, a digital agency operated by independent self-contractors collectively trading as Vyndexo, based in Brussels, Belgium ("Vyndexo", "we", "us", or "our").

By accessing our website at vyndexo.com, engaging us for services, or registering for a Vyndexo Studio account, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you must not use our services.

If you are acting on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall apply to that entity.

These Terms are governed by Belgian law and must be read in conjunction with our Privacy Policy and Cookie Policy, which are incorporated herein by reference.

2. Services Description

Vyndexo offers the following services (collectively, the "Services"):

• Custom Websites: Design, development, and hosting of bespoke websites built to client specifications. Delivered on Vyndexo's own infrastructure; no WordPress or page builders.
• AI Tools & Classes: Development of custom AI-powered tools and educational content on practical AI use.
• Discord Bots: Custom Discord bot development, deployment, and maintenance for communities and businesses.
• Event Services: Digital support for events, including registration systems, live displays, and interactive tools.
• Business Video & Advertising: Production of promotional videos, reels, and ad creatives for business use.
• AI Creative Content: Generation, curation, and delivery of AI-assisted creative assets (visuals, copy, multimedia).
• Vyndexo Studio: A SaaS platform providing prompt generation tools for AI workflows, available in free and paid subscription tiers.
• Vyndexo ScamGuard: An automated Discord moderation bot that detects scam attempts, phishing links, impersonation, and prohibited content in real time. Available in free and paid per-server subscription tiers.

The scope, deliverables, timeline, and fees for project-based services (custom websites, bots, video, events) are defined in a separate Statement of Work or Project Agreement agreed in writing between you and Vyndexo. In the event of conflict between these Terms and a signed project agreement, the project agreement prevails on the specific points of conflict.

3. Vyndexo Studio — Subscription Terms

3.1 Free Tier

Vyndexo Studio offers a free tier with limited features and usage quotas. The free tier is provided "as is" and is subject to change or discontinuation at any time with reasonable notice. No payment is required for the free tier.

3.2 Free Trial (Paid Tier)

3.3 Paid Subscriptions

After the trial period, your subscription converts automatically to a paid subscription at the applicable rate displayed at the time of sign-up. Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. By providing payment details, you authorise Stripe to charge the applicable fee on each billing cycle.

Subscription fees are stated exclusive of Belgian VAT (BTW/TVA) where applicable. VAT will be applied in accordance with applicable Belgian and EU tax law at the rate in force at the time of billing.

3.4 Cancellation

You may cancel your paid subscription at any time through your account settings or by contacting us at contact@vyndexo.com. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date. We do not prorate refunds for partial billing periods except as required by law or our Refund Policy (Section 4).

3.5 Price Changes

We reserve the right to change subscription pricing with at least 30 days' advance notice by email and in-platform notice. Your continued use of the paid service after the new pricing takes effect constitutes acceptance of the new rate. If you do not accept a price change, you must cancel your subscription before it takes effect.

3A. Vyndexo ScamGuard — Bot Terms

3A.1 Service Description

Vyndexo ScamGuard is an automated Discord moderation bot that scans messages in channels it has been granted permission to read, evaluates them for scam indicators (phishing links, banned domains, banned image hashes, scam patterns, raid signals), and takes the moderation actions configured by the server administrator (warn, kick, ban, delete, alert).

3A.2 Acceptance & Authority

By adding ScamGuard to a Discord server, you confirm that you are an administrator of that server (or have been authorised by an administrator) and that you accept these Terms on behalf of the server. ScamGuard is provided as-is, with no warranty of any kind. You remain solely responsible for moderation decisions on your server and for compliance with Discord's Terms of Service and Community Guidelines.

3A.3 Subscription Tiers

ScamGuard is offered in a free tier (limited features) and paid tiers billed per-server through Stripe. The 7-day trial, cancellation, refund, and price-change provisions in sections 3.2 – 3.5 above apply equally to ScamGuard paid subscriptions, with the substitution of “per-server licence” for “account” where relevant.

3A.4 Data Handling

Message content is evaluated transiently and is not stored. ScamGuard persists only the minimum data required to operate: per-guild configuration (guild ID, log channel, mod role, exempt roles, feature toggles), banned-domain and banned-image-hash lists managed by your moderators, the offender ledger (user ID, guild ID, action taken, short reason text), the audit-log feed visible to your moderators in the dashboard, and your subscription status. See the Privacy Policy for the full processing description and retention periods.

3A.5 Suspension & Termination

We may suspend or terminate ScamGuard service to a server that abuses the bot (including but not limited to: using it to harass users, attempting to evade Discord's policies, automated misuse of the AI inference layer, chargebacks, or non-payment). Where reasonably possible we will provide notice before suspension. Data is deleted on request via the dashboard Settings tab or by emailing contact@vyndexo.com.

4. Payment Terms

For project-based services (custom websites, bots, video, events, AI tools), the payment schedule is agreed in the relevant project agreement. Standard terms are:

• A deposit (typically 40–50% of the agreed fee) is due upon signature of the project agreement.
• The remaining balance is due upon delivery of the final deliverables or at agreed milestones.
• Invoices are payable within 14 calendar days of issue unless otherwise agreed in writing.
• Late payments are subject to statutory interest under Belgian Act of 2 August 2002 on combating late payment in commercial transactions (implementing EU Directive 2011/7/EU), applied at the statutory rate. A flat-rate compensation for collection costs of €40 applies automatically for each overdue invoice, per Article 6 of that Act.

Vyndexo reserves the right to suspend work on a project if payment is overdue by more than 7 calendar days after a written reminder, without incurring liability to you for delay.

5. Refund Policy

Vyndexo Studio subscriptions: If you cancel during the 7-day free trial, no charge is made and no refund is applicable. If you cancel after your first paid billing cycle begins, you retain access until the end of that billing period; no refund is issued for unused time within a billing period.

Exception — Belgian consumer right of withdrawal: If you are a consumer (natural person acting outside any trade or profession) and you purchased a Vyndexo Studio paid subscription without having already started using the service, you have the right to withdraw from the contract within 14 calendar days without giving reason, under Article VI.47 of the Belgian Code of Economic Law (CEL). You waive this right if you expressly request us to begin providing the service before the withdrawal period ends and acknowledge that the right of withdrawal is thereby lost. You will be asked to make this acknowledgement at the time of purchase.

Project-based services: Deposits are non-refundable once work has commenced, as they compensate for the allocation of team capacity to your project. Refunds for milestone payments will be considered on a case-by-case basis if Vyndexo is unable to deliver the agreed scope due to our own fault.

To request a refund or dispute a charge, contact contact@vyndexo.com with the subject line "Refund Request – [your account email or invoice number]".

6. Intellectual Property

6.1 Ownership of Deliverables

Upon receipt of full and final payment for a project, Vyndexo transfers to you all intellectual property rights in the custom deliverables created specifically for your project — including source code, design assets, and written content — except as set out in Section 6.2 below.

Intellectual property transfer is conditional on full payment. Until final payment is received, Vyndexo retains all intellectual property rights in all work product created under the relevant project agreement.

6.2 Vyndexo's Background IP and Tools

We retain ownership of all pre-existing intellectual property, proprietary frameworks, development tools, internal libraries, reusable code components, and methodologies used in or incorporated into deliverables ("Background IP"). Where Background IP is included in deliverables, you receive a perpetual, royalty-free, non-exclusive licence to use it as part of those specific deliverables, but you do not acquire ownership of the Background IP itself.

6.3 Vyndexo Studio Platform

All rights in the Vyndexo Studio platform, its codebase, interface, brand, and documentation remain exclusively with Vyndexo. Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal or internal business purposes. You may not copy, decompile, reverse-engineer, sublicence, or redistribute any part of the platform.

6.4 Your Content

You retain all rights in any content or materials you provide to us ("Your Content"). By submitting Your Content for use in a project, you grant Vyndexo a non-exclusive, royalty-free licence to use, reproduce, and process Your Content solely to the extent necessary to deliver the services. We do not claim ownership over Your Content.

You warrant that Your Content does not infringe any third-party intellectual property rights, is not defamatory, and does not violate applicable law. You indemnify Vyndexo against any claims arising from Your Content.

6.5 Portfolio Licence

Unless you instruct us otherwise in writing, Vyndexo reserves the right to reference your project in our portfolio, on our website, and in case studies (e.g., a brief description and screenshot). We will not disclose confidential project details without your consent.

7. Confidentiality

Each party agrees to hold the other's confidential information in confidence and not to disclose it to third parties without prior written consent. Confidential information means any non-public information disclosed by one party to the other in connection with the Services. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party at the time of disclosure; (c) is received from a third party free from any confidentiality obligation; or (d) must be disclosed by law or court order. Confidentiality obligations survive termination of these Terms for a period of 3 years.

8. Acceptable Use

When using our Services, including Vyndexo Studio, you agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Transmit, distribute, or store material that infringes third-party intellectual property rights
• Attempt to gain unauthorised access to our systems, other users' accounts, or our infrastructure
• Introduce viruses, malware, or any malicious code
• Use automated means (bots, scrapers) to access or interact with Vyndexo Studio beyond the permitted API usage
• Resell, sublicence, or distribute access to Vyndexo Studio to third parties without our written consent
• Use the Services to generate, store, or distribute illegal content, including content that is defamatory, pornographic, promotes violence, or constitutes harassment
• Impersonate any person or entity or falsely represent your affiliation with any person or entity

Vyndexo reserves the right to suspend or terminate access to any user who violates these rules without prior notice and without liability.

9. Service Availability and Modifications

We aim to maintain Vyndexo Studio and our website infrastructure with high availability, but we do not guarantee uninterrupted or error-free service. Planned maintenance will be communicated in advance where reasonably possible. We reserve the right to modify, suspend, or discontinue any feature of the Services with reasonable notice. We will not be liable for any interruption, suspension, or discontinuation of service except where caused by our own gross negligence or wilful misconduct.

10. Limitation of Liability

To the fullest extent permitted by Belgian law:

• Indirect and consequential loss: Vyndexo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, even if we have been advised of the possibility of such damages.
• Cap on liability: Vyndexo's total aggregate liability to you for any and all claims arising under or in connection with these Terms or the Services shall not exceed the greater of: (a) the total amount you paid to Vyndexo in the 12 months preceding the claim; or (b) €100.
• Third-party services: Vyndexo is not responsible for the availability, functionality, or acts or omissions of third-party platforms and services used in or with our services (including Stripe, Discord, hosting providers, or AI model providers). Your use of those third-party services is governed by their own terms.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under Belgian law, including mandatory consumer protection rights.

11. Warranties and Disclaimer

Vyndexo warrants that Services will be performed with reasonable care and skill. Custom deliverables will substantially conform to the agreed specification for a period of 30 days following delivery ("Warranty Period"). Defects reported during the Warranty Period will be remedied at no additional charge.

Except for the express warranties above, the Services are provided "as is". We make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law.

Vyndexo Studio is provided on a "best efforts" basis. We do not warrant that the platform or the prompts it generates will meet any specific commercial outcome for your business.

12. Termination

Either party may terminate a project agreement or Studio subscription as follows:

• By you: At any time by giving written notice. For project-based services, you remain liable for fees for work completed and commitments made up to the termination date. Studio subscriptions are cancelled per Section 3.4.
• By Vyndexo: We may terminate with immediate effect if you breach these Terms, fail to make payment within 30 days of a written reminder, or if continuing the relationship would require us to act unlawfully. We may also terminate Vyndexo Studio accounts for violation of the Acceptable Use policy (Section 8).
• Suspension: We may suspend your Studio account pending investigation of a suspected breach, with notice given as soon as reasonably practicable.

Upon termination of your Studio account, you will lose access to the platform and your stored data will be retained for 90 days before deletion, per our Privacy Policy.

Sections 6, 7, 9, 10, 11, 13, and 14 survive termination of these Terms.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions.

The parties submit to the exclusive jurisdiction of the courts of Brussels, Belgium (French-language and Dutch-language courts of the judicial district of Brussels, as applicable) to resolve any dispute arising out of or in connection with these Terms or the Services.

If you are a consumer habitually resident in another EU Member State, you also retain the benefit of any mandatory protective provisions of the law of your country of residence that cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

Alternative dispute resolution: Consumers may also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Our email for ODR purposes is contact@vyndexo.com.

14. General Provisions

• Entire agreement: These Terms, together with any project agreement and the Privacy and Cookie Policies, constitute the entire agreement between the parties and supersede all prior negotiations, representations, and understandings.
• Amendments: We may update these Terms at any time. Material changes will be notified by email (Studio users) and/or by updating the "Last updated" date on this page at least 14 days before taking effect for existing users. Continued use of the Services after the effective date of changes constitutes acceptance.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be amended to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force.
• No waiver: Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations (in whole or in part) to an affiliate, successor, or in connection with a merger or acquisition, with reasonable notice to you.
• Language: These Terms are issued in English. In the event of any conflict with a translation, the English version prevails.
• Force majeure: Neither party shall be liable for failure or delay in performance caused by circumstances beyond their reasonable control, including natural disasters, government action, pandemic, or failure of third-party internet infrastructure, provided the affected party gives prompt notice and takes reasonable steps to mitigate the impact.

15. Contact

For questions about these Terms, project enquiries, or to report a breach, please contact:

Vyndexo
Brussels, Belgium
contact@vyndexo.com